Frequently Asked Questions
Please note that all the questions and answers are relevant for orders placed through online.
ORDERING
a. Browse the products and add to cart.
b. Navigate to Check out page.
c. Enter your personal details. Delivery address, contact number etc.
d. Select the Payment method. ( Cash, Credit card, Bank Deposit)
e. Double check accuracy of the submitted information. And place the order.
b. Navigate to Check out page.
c. Enter your personal details. Delivery address, contact number etc.
d. Select the Payment method. ( Cash, Credit card, Bank Deposit)
e. Double check accuracy of the submitted information. And place the order.
After you have placed the order, we will send you a CONFIRMATION email . We will try to dispatch your order as soon as possible. We will be handing over your order to a 3rd party courier service. And they will deliver within 3 working days. They will contact you in advance to the delivery, please be kind enough to answer the phone. If there is any delay, do let us know by calling or dropping an email,
Please send us a Facebook message (https://www.facebook.com/manaari.lk/). We will guide you to place an order.
Unfortunately no, however you can simply place another order.
We are really sorry if such inconvenience happened to you. Our customer care will inform you such issue if the store holds the item due to a damage, missing item or system issue etc. It would be a rare incident.Steps we will take is as below. 1. We will first inform you. 2. If it is a cash on delivery order, we will inform you and send the rest of the order.3. If it is a paid order, we will send the rest of the items. For the value of the item not sent we can either give you A). A coupon code for the value of the item & delivery charge to use in a future order.B). If you inform us an item we can send it with the initial order.C). We you request we will refund the amount of the item.
Please contact us through 0719 406060 from Monday - Saturday: 9.30 am - 5.30 pm
or simply drop us an email at Info@monaari.lk
PAYMENTS
A. Card payments
Our web site is integrated with the secured PAYHERE payment gateway. Credit Card: any VISA, MASTER credit cards and American express cards. Debit Card: Online activated debits cards only. Other payment methods : Payhere also facilitates other online paying methods as well. ( Ex : Frimi, Genie etc.)NOTE : Please note that we do not have credit card payment on delivery with us at the moment.
B. Cash on deliveryCash on delivery is available island wide. You can hand over the payment as cash when the delivery agent comes to deliver you the order.
C. Bank DepositsWe will send you an email with the bank details. Let us know once the deposit is done within 1 working days and please share the an image of the deposit/transfer slip.If the payment is getting delay more than 1 day do let us know to ensure that the product is available.
The courier charges is Rs.300 Island wide
PROMOS & DISCOUNTS
Promo Codes are for all you lovely shopaholics to make your shopping experience more interesting as occasionally, we would be sending some of the best deals your way! It is a simple code which can be applied to get discounts on your purchases. These can only be used for orders placed through our web site.
Different promo vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you received.
We are happy to offer you promo vouchers which can be used across full priced products. However, at times we issue special vouchers applicable on one or more special categories only. Your voucher code will come with all the relevant instructions.
Generally, vouchers can be used only once, but special vouchers issued can be used more than once. Your voucher email would have the details of how to use the voucher.
Every voucher has its validity date which would be mentioned in the email or the voucher post that you received.
After adding items to your shopping cart, navigate to the checkout page. After entering all the details apply coupon code in the discount code section. If the promo code was successfully entered you will be able to see the deduction of the total in “Review Your order” section.
- Please copy and paste the voucher code as it is case sensitive.
- Please check if your order value is more than minimum order value stipulated for the voucher.
- Please check that the code you are using is still valid and not out of date. The validity would be mentioned in the email you received.
- Please also check if the voucher is especially meant for application on a particular category.
- Please see whether you have already used the coupon code
- If it is still not working please give us a call to 0719 406060 or send us an email to info@monaari.lk, we will be happy to assist you.
- Please check if your order value is more than minimum order value stipulated for the voucher.
- Please check that the code you are using is still valid and not out of date. The validity would be mentioned in the email you received.
- Please also check if the voucher is especially meant for application on a particular category.
- Please see whether you have already used the coupon code
- If it is still not working please give us a call to 0719 406060 or send us an email to info@monaari.lk, we will be happy to assist you.
The discounts or promotions which are displayed in the web site are only for orders placed through the web site by the Customer. If you need to get the discount or the promotion, please place the order through the web site. These types of discounts and promotions are given to customer as an encouragement to place orders through the web site. The Discounts and promotions given for web site orders may not be there in the flagship store unless specified.
Sorry, only one voucher can be added per order.
Generally yes. Depending on the voucher type it might differ. Your voucher email would have the more details regarding exchanges.
Discounted products are not exchangeable.
CANCELLATIONS
You can inform us through email (info@monaari.lk), call ( 0719 406060 ) or through facebook (https://www.facebook.com/manaari.lk/). Please be kind enough to inform us within 24 hours after placing the order since the product will be reserved for you.The cancellation should happen within 24 hours of placing the order.
Sorry, the payment is not refundable. You can inform us by calling or sending an email and change the ordered products to the amount which you have paid.
DELIVERY
We try our best to deliver as soon as possible. (within Colombo 3 working days and out of Colombo within 4 working days), if there are any delays please let us know. We will follow up with the courier service.
Instant Return/Open Delivery service i.e. the facility of returning complete/part of order at the time of delivery has been discontinued.This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always exchange it within 7 days of delivery. Please check our exchange policy for more information.
GENERAL
Feel free to contact us on our hotline or send us an email at info@monaari.lk , we will be happy to assist you.